Shipping policy

Shipping Policy

Last Updated: August 24, 2026

At Sarvatva, we aim to provide a smooth and reliable delivery experience for every order. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products through our website.

1. Order Processing

Orders are processed after successful payment confirmation.

We generally aim to process and dispatch orders within 2–5 business days. Processing times may vary depending on product availability, order volume, customization requirements, or other circumstances.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been dispatched, you may receive shipping or tracking information where available.

2. Delivery Time

After dispatch, delivery times may vary depending on the destination, courier partner, shipping method, and other factors.

Estimated delivery timelines will be communicated where applicable.

Please note that delivery estimates are not guaranteed and may be affected by:

Courier delays
Weather conditions
Public holidays
Incorrect or incomplete address information
Remote delivery locations
High order volumes
Unforeseen logistical circumstances

3. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before you complete your purchase.

Any applicable free-shipping offers will be subject to the terms and minimum order value specified in the relevant promotion.

4. Shipping Address

Customers are responsible for providing accurate and complete delivery information at the time of placing an order.

Please carefully check:

Full name
House/building number
Street/address
City
State
Postal/PIN code
Contact phone number

Sarvatva may not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete shipping information provided by the customer.

5. Order Tracking

Where tracking is available, tracking details may be shared with the customer after the order has been dispatched.

Customers can use the provided tracking information to monitor the progress of their shipment through the relevant courier or logistics provider.

6. Delayed Deliveries

While we work with our shipping partners to ensure timely delivery, Sarvatva does not control the operations of third-party courier companies.

If an order is delayed beyond the estimated delivery period, we will make reasonable efforts to assist the customer in tracking the shipment and communicating with the shipping provider.

7. Failed or Missed Delivery

If a delivery attempt is unsuccessful because the recipient is unavailable or the address provided is incorrect or incomplete, the courier may make additional delivery attempts or return the shipment to us.

Additional shipping charges may apply if an order needs to be reshipped due to incorrect information or repeated failed delivery attempts.

8. Damaged Packages

Customers are encouraged to inspect the package upon delivery.

If a package appears visibly damaged, please document the condition of the package and contact us as soon as possible.

For damaged products, please provide relevant photographs and order details so that we can assess the issue and determine the appropriate resolution.

9. Missing or Lost Shipments

If your order appears to be lost or has not been delivered within the expected timeframe, please contact us with your order details.

We will coordinate with the relevant shipping provider to investigate the shipment.

Resolution timelines may depend on the courier company's investigation and policies.

10. International Shipping

If international shipping is offered, delivery availability, shipping charges, estimated delivery times, customs duties, taxes, and other import-related costs may vary by destination.

Unless otherwise stated, any customs duties, import taxes, clearance fees, or other charges imposed by the destination country are the responsibility of the customer.