Refund policy

Return & Refund Policy

Last Updated: August 24, 2026

At Sarvatva, we want you to have a positive experience with your purchase. This Return & Refund Policy explains the circumstances under which products may be returned, exchanged, or refunded.

By placing an order through our website, you acknowledge and agree to the terms outlined below.

1. Eligibility for Returns

Products may be eligible for return if they are:

Damaged or defective upon delivery
Incorrectly delivered
Significantly different from the product ordered

To be eligible for a return, the product must generally be unused, in its original condition, and accompanied by the original packaging and relevant order details.

Certain products may be non-returnable due to their nature, hygiene requirements, customization, or other applicable restrictions.

2. Return Request Period

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Return requests submitted after this period may not be accepted.

When contacting us, please provide:

Order number
Product details
Reason for the return
Clear photographs or videos showing the issue, where applicable

Our team will review the request and inform you whether the return has been approved.

3. Damaged or Defective Products

If your product arrives damaged or defective, please contact us as soon as possible after delivery.

We may request photographs or videos of:

The product
The packaging
The shipping label
The damaged or defective area

After reviewing the information, we may offer an appropriate resolution, which may include a replacement, exchange, refund, or other suitable solution depending on the circumstances.

4. Incorrect Products

If you receive a product different from what you ordered, please contact us within 7 days of delivery.

After verification, we will determine the appropriate resolution, which may include arranging a replacement or providing another suitable solution.

5. Change of Mind

Returns for a change of mind, personal preference, incorrect selection, or simply deciding that you no longer want the product are subject to Sarvatva's return eligibility requirements.

Where a return is accepted for such reasons, the customer may be responsible for applicable return shipping costs.

6. Non-Returnable Items

Certain products may not be eligible for return, including products that are:

Customized or personalized
Used or damaged after delivery due to customer handling
Missing original packaging or accessories
Purchased as final-sale items
Not in their original condition
Otherwise identified as non-returnable on the product page

The applicable return conditions may vary depending on the product.

7. Return Shipping

If a return is approved because the product was defective, damaged during delivery, or incorrectly supplied by us, Sarvatva will determine the appropriate shipping arrangement.

For other approved returns, the customer may be responsible for return shipping costs.

Please do not send a product back without receiving return instructions from our team.

8. Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will generally be processed to the original payment method used for the order.

The time required for the refunded amount to appear in your account may depend on your bank, payment provider, or financial institution.

9. Refund Amount

Where a refund is approved, the refundable amount will depend on the circumstances of the return and the applicable terms of the order.

Original shipping charges may not be refundable unless the return is due to an error, defect, or other circumstance for which Sarvatva is responsible.

Any applicable deductions will be communicated to the customer where relevant.

10. Exchanges and Replacements

Where applicable, Sarvatva may offer an exchange or replacement instead of a refund.

Replacement availability will depend on product availability.

If the requested replacement is unavailable, an alternative resolution may be offered.

11. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Cancellation requests cannot always be guaranteed, particularly once an order has been processed, packed, dispatched, or otherwise fulfilled.

If an order has already been dispatched, it may need to be handled under our applicable return process.

12. Refund Processing Time

Approved refunds will be initiated after the returned product has been received and inspected, where a physical return is required.

The time taken for the refund to reach your account depends on the payment method and financial institution.

Sarvatva is not responsible for delays caused by banks or third-party payment providers after the refund has been initiated.

13. Products Damaged After Delivery

We are not responsible for damage caused by improper use, accidents, negligence, unauthorized modifications, improper storage, or failure to follow applicable product-care instructions after delivery.

Such products may not qualify for a return, replacement, or refund.